Q: I attempt to return an item and the window that opens for me to look up the invoice # only shows 2 sales for the month of October (that are dated today) and no sales for previous months.
How do I return something with Invoice # from my old DOS Program?
Hopefully you have a method for me to turn off the requirement of an invoice # for a return. -rr.
A: There is no means to turn off this requirement. It's just good business to know WHEN you sold it, WHO you sold it to, IF you sold it, HOW MUCH you sold it for, HOW it was paid for, etc. Without this basic info you can't really issue a refund or return. The orig. sales ticket gives you all that info. You can look it up by no. or by month, or by year, or for all time. However, only sales for the customer in question are shown... not all sales. What would be the point of that? That's probably why you only see 2 sales.
If it was an "ANON" cash sale, you can still look up all cash sales during the month in which the customer purchased it, and quickly identify the sale by the SKU of the item. If it is a Bucket SKU and you sell a lot of them,, then it really doesn't matter which one you "return".
If you don't know the SKU, you pretty much have to be able to find the original sale.
If you really have to issue a return on a sale with no orig ticket no., you can take the returned item in TRADE on a new ticket, (use the SKU No. ".TRADE"). You will have to manually adjust inventory quantity. Or you can issue a BUY which will re-stock the item.
