A: New licenses for some states are more complex because they being used in place of passports for travel back and forth to Canada. Make sure you have version 9.36 or higher of the ID Scanning software installed. In October, version 9.39 will be available which will contain even newer scanning capabilities. (Now available)
This picture shows you where to click to check your software version no.
To download the latest update, go to the Dazzle downloads sitehttp://www.dazzlepawn.com/freedownloads/idscan939setup.exe
download and save the installation file, then UNPLUG your scanner and double click the downloaded file to run the installation/update.
When the update asks for your Activation Key click the box that says "Don't need one; I have a Scanshell Scanner." Then select Scanshell 800R from the list.
