Thursday, October 15, 2009

"Quick Find" behaving strangely

Q: When we use quick find to enter a customer - the list of names comes up - then we choose a name down the list - the first customer on the list opens up everytime. We are double clicking the one down the list yet the first one is highlighted. It works properly when we choose the one down the list by clicking once to highlight then doubleclicking to open.
This is a problem because we are pulling up the wrong customer. Everyone is used to just double clicking... dan.

Q: When I come to a list of customer names. If I double click angela g smith it gives me angela f smith. It doesn`t give me the person I double clicked on. I can highlight the customer and then click goto and it will work. Just not the way it was, whatever that’s worth. ... brad

A: We confirmed this is happening. When trying to double click a name it ignores your choice and brings up whichever name was first on the list. It seems to be something that just started and we can't understand how or why because there have been no program modifications to this screen (except cosmetic ones). We will check into it.

FRIDAY OCT 16th: this behavior has now been corrected. The corrected version is on the website at www.dazzlepawn.com.
... support dept