the Fingerprint SENSITIVITY setting

Question from customer

Q: Our current fingerprint scanners have a hard time getting a good fingerprint from some people. I tried to adjust sensitivity. What does the word HARDER in the setup mean? Is it more sensitive? --as.

A: The sensitivity setting has no bearing on scanning a print. It refers to the degree of similarity required for a “match”. Those Digital Persona readers can be troublesome as they age. When they wear out, replace them with Futronics FS80's. They are cheaper, more durable, and give a good reading.