Can't enter new customer. Screen blanks. Freezes.

Q: When putting new customer in, during the process you get stuck and you have a blank screen. Then you have to go back out and look up the customer you were trying to put in, then carry on with your transaction. brad.

A: Another customer reported the same thing, and we noticed the first thing he did was click on PEOPLE -->NEW CUSTOMER. Then he entered the new customer then tried to start a pawn. Then it locked up. Is this the way you are doing it?

We never intended PEOPLE-->NEW CUSTOMER to be used this way. It is just for entering a customer. Nothing else. You are not supposed to try and start transactions from there. The correct way to do ALL transactions is to click F10 and SEARCH for the customer. If not found, then you will have a choice of SSEARCH A DIFFERENT WAY, or ADD CUSTOMER. You then choose ADD CUSTOMER and continue. This seems to work perfectly every time.

A customer will often tell you he has never been in before but it is never safe to believe them. They may be in your database, and the PEOPLE --> NEW CUSTOMER method would cause a duplicate.

In v01.11.05 this feature has been changed so you cannot start a new transaction from here.