If you use a pre-printed pawn ticket ... read this

IMPORTANT CHANGE TO PAWN TICKETS:

Some customers have their pawn tickets preprinted (by a printing company) on the back, and only use Dazzle to print the front side. Until now, there were special versions of these tickets in Dazzle. They were:

Pawn Ticket 1 Side HalfPage RegZ pre-printed

Pawn Ticket Pre Printed RegZ OH

Pawn Ticket Florida Preprinted

If you are using anyof these preprinted tickets, please note an important change in Dazzle version 1.14.06 and later. THESE TICKET TYPES NO LONGER EXIST. You should go to OFFICE-->CONFIGURATION-->PAWN TICKET DEFINITIONS, and using the small arrows at the bottom, navigate to the screens that define the BUY and PAWN tickets you use. When you see them, click on the "CONTRACTS" tab at the top right. In the very top field on that screen, you must select a replacement type of pawn ticket. (Don't worry, your tickets will look just the same.) Underneath that type the title of your ticket, eg: 30 day Pawn Ticket. (see picture A below)

If you were using the 1 side Half Page RegZ pre-printed, you should select Pawn Ticket 2 Side HalfPage RegZ Generic

If you were using the Pawn Ticket Pre Printed RegZ OH, you should select the Pawn Ticket 2 sided RegZ OH

If you were using the Pawn Ticket Florida Preprinted, you should select the Pawn Ticket Florida 2-sided Full Page

Finally you must go to OFFICE-->CONFIGURATION-->MASTER CONFIGURATION and click the "OPTIONS" tab at the top. Look down the list for the line that says 'PawnTicketPage1Only" and enter a "1" beside it, in the 2nd column. If you don't see this line, type it in on the empty bottom line, and put a "1" beside it. Click OK to save. (See figure B below.
You only need to make these changes on any 1 station. All the other stations will recognize the change as soon as they re-start Dazzle.

figure A.

figure B.

New Dazzle version 1.14.01

February 4th, 2011

Dazzle v1.14.01 was rolled out. For a list of new features and changes read this.

February 11th. 2011.

v1.14.01 was tweaked just a little.

We added a checkbox that lets UK users flag "old" UK loans so they don't get calculated under the new laws.

• We added VAT processing to buybacks in the UK, and incorporated then into the VAT report.
• We expanded the item descriptions in the BWI xml output files.
• We improved the Cost-Averaging calculations on Pulls and Unpulls.
• We fixed the customer lookup by SSN which had gotten broken.
• We fixed the "renew loan up-to-date" option which was calculating the wrong no. of months.
• We repaired the "loan summary report" and the UK "Loan Sales screen"

The version no. was not changed.

Tickets or Contracts don't print right

If text does not seem to fit properly on your tickets or contracts, or if they seem too big and won't fit on one page, you may not have the right fonts installed.
Download our Dazzle fonts package from here and save it to your desktop. (Password required) Then click on it to run it and install all the correct fonts. Sometimes you have to temporarily switch off your anti-virus software to install fonts.
This will usually solve ticket/contract problems.

Fingerprint Readers or ID Scanners stop working

If your Fingerprint Readers or ID Scanners seem to stop working after a while, and you need to reboot to "get them back", don't blame Dazzle. What happens is - the USB ports on computers "go to sleep" to save power. You need to turn off this feature.

Right-click My-Computer(XP) or Computer(Vista or 7), and select Properties.
If you don't see Device Manager, Click Hardware
Open device manager.
Look for Universal Serial Bus and double-click it to open it up.
Look for the USB root hubs.
Double-click each one.
Select the Power Management tab
Clear the box that says "allow computer to turn this device off to conserve power"
Do this for all USB root hubs.

Note that some older computers do not properly manage the USB ports in standby, and if that is the case this won't help. You can try a BIOS update for your computer which may fix it.Also make sure your computer itself isn't set to go to sleep or standby modes